Privacy Policy

Personal Information We Collect

Canadian privacy laws broadly define "personal information" as details about an identifiable individual or information that could identify an individual, excluding public or business contact information such as name, title, or business address.

• Personal email addresses
• Income and employment details
  
• Information relevant to mortgage applications or other services (e.g., details about family members, guarantors, or beneficiaries)
  

Purpose of Collecting Personal Information

Pinnacle Mortgage Solutions collects, uses, and discloses your personal information to:

• Provide mortgage brokerage and related services tailored to your needs
  
• Arrange and renew loans or mortgages
• Check creditworthiness and provide financial advice
• Inform you about products and services that may interest you
• Conduct audits and comply with applicable laws
• Any other purposes you consent to or are legally required
  

Disclosure of Personal Information

We may disclose your information to:

• Lenders, insurers, or financial institutions involved in providing services
  
• Sub-mortgage brokers or staff for service-related purposes
  
• Service providers performing tasks on our behalf (e.g., credit checks or debt collection)
  
• Authorities or legal representatives as required by law or in public interest
  
• Any third parties as permitted by law or with your consent
  

Storage and Security

Your personal information is stored securely on our premises or off-site in accordance with regulatory requirements. We use industry-standard security measures, such as firewalls and password protections, to safeguard your data.

Access and Updates

You can request access to your personal information by contacting our Privacy Officer. Upon request, we will inform you about the existence, use, and disclosure of your information.

Commitment to Privacy

We protect your personal information from loss, error, and unauthorized access. We do not sell your data and only retain it for as long as necessary to fulfill its purpose.

Your Consent Matters

Checking employment or credit reports

Checking employment or credit reports
Offering additional products or services
Sharing your information, unless required by law
You may withdraw consent by contacting us, provided there are no legal constraints preventing this.

Your Consent Matters

For inquiries about this policy or your personal information, contact the Pinnacle Mortgage Solutions Privacy Officer.Checking employment or credit reports